Your web browser is out of date. Update your browser for more security, speed and the best experience on this site.

Update your browser
HCBC web App Promo Illo
Introducing Hat Creek Rewards
Ordering is now easier than ever! Download today to get rewards, order ahead, and more.
  • Group 3178


    Get started and earn your first reward by downloading the app and setting up a user account.

  • Order placed


    Skip the line and order ahead for pickup or delivery right from your phone.

  • Group 3174


    Earn 1 point for each $1 spent. Use your points to cash in on free food!

  • News

    Stay up to date

    Get exclusive access to offers and be the first to know about new things happening at Hat Creek.

Loyalty Just Got More Rewarding
Offers thumb
Group 3176
Bday shake
Group 3180
What is Hat Creek Rewards?

Hat Creek Rewards is a way to reward our most loyal guests. Earn 1 point for every $1 spent at Hat Creek Burger Company and collect as many points as you’d like to redeem FREE Hat Creek faves. Plus, Hat Creek Rewards members will receive exclusive offers, cravable rewards and Hat Creek news.

How do I sign up for Hat Creek Rewards?

Joining Hat Creek Rewards is easy and free. Download the Hat Creek Burger Company® app via the Apple App Store or Google Play store or join online at Must be 16 years of age or older and have a valid email address and mobile phone number.

Where do I find my rewards?

Rewards that have been earned, been gifted, or unlocked can be found in the Hat Creek Rewards app on the Rewards Page. Under the Offers section you’ll have the option to click “REDEEM IN-STORE” to scan a QR code or “REDEEM ONLINE” and start an order within the app to redeem at checkout. Rewards can also be found online via if you are logged into your Hat Creek Rewards account.

How do I earn rewards?

It’s easy to earn points with the Hat Creek Rewards program. You earn points on all qualified purchases in-store, app, and online via – just sign into your Hat Creek Rewards account when placing an order. In store, don’t forget to present your QR code within the app to scan at the register when you order. If you can’t scan your QR code from the app, don’t worry – a Hat Creek crew member can look you up by the phone number you provided when signing up. Or you can scan your receipt into the app or enter the receipt barcode to earn points up to 7 days after your purchase. Please note that points cannot be earned on the purchase of gift cards, donations, service or delivery fees, third-party delivery orders, or third-party catering orders.

How do I redeem a reward?

Depending on the offer, a reward can be redeemed in app, in store, or online via You must log into your Hat Creek Rewards account to redeem a reward.

To redeem in app or in store, start in the Hat Creek Rewards app under the Offers section on the Rewards page. Select “REEDEM ONLINE” and you’ll have the option to redeem within the app. Select “REDEEM IN-STORE” and you’ll have the option to redeem your rewards in store.

In app, once you select “REDEEM ONLINE” make sure you add the item to your cart. The reward will be applied to that item at checkout.

In-store, select “REDEEM IN-STORE” and scan the QR code from the app at register. A crew member can also look up your account via the phone number used for your Hat Creek Rewards account and select the reward you would like to redeem.

Online via, rewards are available to redeem at checkout if you are logged into your Hat Creek Rewards account.

Do my points expire?

Yes, points expire, but only if you don’t make a purchase using your Hat Creek Rewards account for a period of 12-months. Any previously collected points will be voided and forfeited after 12-months of inactivity.

How long does it take for points to be added to my account?

It may take up to 24 hours after purchase to see points posted on your account. Exclusive offers may have other terms.

Are there any exclusions on what I can earn points on?

As long as you are signed into your Hat Creek Rewards account, you will earn points on all eligible food and drink purchases. Please note, points cannot be earned on the purchase of gift cards, donations, tips, service or delivery fees, tax, third-party delivery orders, or third-party catering orders.

I forgot to scan my app in store, can I still earn points on my order?

If you still have your receipt, you can! You have two options:

  1. Simply go to your app and click on EARN on the rewards page. Click on Scan Receipt Barcode and you’ll be able to scan the barcode on your receipt. Or click on Enter Receipt Barcode Number and enter the barcode number found on your receipt.

  2. Log into your Hat Creek account online and select EARN and you will be able to enter the barcode on your receipt. Keep in mind only receipts within 7 days of order will be accepted.

How do I refer a friend? What do I get if they visit?

Hat Creek Rewards offers a Refer a Friend program for members who get their friends to join. Share your personalized code with your friends and get a free drink when someone signs up using your invite code after they make their first purchase. The more you share, the more you earn! Your personalized code can be found in app or online.

  1. On the app select the MORE page on the bottom right to take you to your account details and select “Invite Friends.” You can copy or share your code directly from the app!

  2. Log into your Hat Creek Rewards account online via and select Invite a Friend. You can copy your code or send via email.

Do I need to download the app to be a Hat Creek Rewards member?

No, but the Hat Creek Rewards app is the best way to experience Hat Creek Rewards. You can also join Hat Creek Rewards online at In addition, you can check your account online and you can redeem any rewards at checkout when placing an order at

Do you share my data?

No. Your Hat Creek Rewards account is subject to our Privacy Policy and your account information will only be used in accordance with our Privacy Policy.

More Questions? WE'VE GOT ANSWERS.

Contact Us